We respect your privacy and are committed to protecting it through our compliance with this
privacy policy (“Policy”). This Policy describes the types of information we may collect from
you or that you may provide (“Personal Information”) on the doraclinic.sa website (“Website”
or “Service”) and any of its related products and services (collectively, “Services”), and our
practices for collecting, using, maintaining, protecting, and disclosing that Personal
Information. It also describes the choices available to you regarding our use of your Personal
Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Dora
Clinic (“Dora Clinic”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a
business or other legal entity, you represent that you have the authority to bind such entity to
this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do
not have such authority, or if you do not agree with the terms of this Policy, you must not
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accept this Policy and may not access and use the Website and Services. By accessing and
using the Website and Services, you acknowledge that you have read, understood, and agree
to be bound by the terms of this Policy. This Policy does not apply to the practices of
companies that we do not own or control, or to individuals that we do not employ or manage.
Table of contents
1. Automatic collection of information
2. Collection of personal information
3. Use and processing of collected information
4. Disclosure of information
5. Retention of information
6. Data analytics
7. Privacy of children
8. Do Not Track signals
9. Links to other resources
10. Information security
11. Data breach
12. Changes and amendments
13. Acceptance of this policy
14. Contacting us
Automatic collection of information
When you open the Website, our servers automatically record information that your browser
sends. This data may include information such as your device’s IP address, browser type, and
version, operating system type and version, language preferences or the webpage you were
visiting before you came to the Website and Services, pages of the Website and Services that
you visit, the time spent on those pages, information you search for on the Website, access
times and dates, and other statistics.
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Information collected automatically is used only to identify potential cases of abuse and
establish statistical information regarding the usage and traffic of the Website and Services.
This statistical information is not otherwise aggregated in such a way that would identify any
particular User of the system.
Collection of personal information
You can access and use the Website and Services without telling us who you are or revealing
any information by which someone could identify you as a specific, identifiable individual. If,
however, you wish to use some of the features offered on the Website, you may be asked to
provide certain Personal Information (for example, your name and email address).
We receive and store any information you knowingly provide to us when you fill any forms on
the Website. When required, this information may include the following:
Contact information (such as email address, phone number, etc)
Geolocation data of your device (such as latitude and longitude)
You can choose not to provide us with your Personal Information, but then you may not be
able to take advantage of some of the features on the Website. Users who are uncertain
about what information is mandatory are welcome to contact us.
Use and processing of collected information
We act as a data controller and a data processor when handling Personal Information, unless
we have entered into a data processing agreement with you in which case you would be the
data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information.
We act in the capacity of a data controller when we ask you to submit your Personal
Information that is necessary to ensure your access and use of the Website and Services. In
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such instances, we are a data controller because we determine the purposes and means of
the processing of Personal Information.
We act in the capacity of a data processor in situations when you submit Personal
Information through the Website and Services. We do not own, control, or make decisions
about the submitted Personal Information, and such Personal Information is processed only
in accordance with your instructions. In such instances, the User providing Personal
Information acts as a data controller.
In order to make the Website and Services available to you, or to meet a legal obligation, we
may need to collect and use certain Personal Information. If you do not provide the
information that we request, we may not be able to provide you with the requested products
or services. Any of the information we collect from you may be used for the following
purposes:
Respond to inquiries and offer support
Enforce terms and conditions and policies
Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and
Services, where you are located in the world and if one of the following applies: (a) you have
given your consent for one or more specific purposes; (b) provision of information is
necessary for the performance of this Policy with you and/or for any pre-contractual
obligations thereof; (c) processing is necessary for compliance with a legal obligation to
which you are subject; (d) processing is related to a task that is carried out in the public
interest or in the exercise of official authority vested in us; (e) processing is necessary for the
purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object
to such processing by opting out, without having to rely on consent or any other of the legal
bases. In any case, we will be happy to clarify the specific legal basis that applies to the
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processing, and in particular whether the provision of Personal Information is a statutory or
contractual requirement, or a requirement necessary to enter into a contract.
Disclosure of information
Depending on the requested Services or as necessary to complete any transaction or provide
any Service you have requested, we may share your non-personally identifiable information
with our contracted companies, and service providers (collectively, “Service Providers”) we
rely upon to assist in the operation of the Website and Services available to you and whose
privacy policies are consistent with ours or who agree to abide by our policies with respect to
your information. We will not share any information with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary
to perform services on our behalf or comply with legal requirements. Service Providers are
given the information they need only in order to perform their designated functions, and we
do not authorize them to use or disclose any of the provided information for their own
marketing or other purposes.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our
legal obligations, to enforce our Policy, resolve disputes, and unless a longer retention period
is required or permitted by law.
We may use any aggregated data derived from or incorporating your Personal Information
after you update or delete it, but not in a manner that would identify you personally. Once the
retention period expires, Personal Information shall be deleted. Therefore, the right to access,
the right to erasure, the right to rectification, and the right to data portability cannot be
enforced after the expiration of the retention period.
Data analytics
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Our Website and Services may use third-party analytics tools that use cookies, web beacons,
or other similar information-gathering technologies to collect standard internet activity and
usage information. The information gathered is used to compile statistical reports on User
activity such as how often Users visit our Website and Services, what pages they visit and for
how long, etc. We use the information obtained from these analytics tools to monitor the
performance and improve our Website and Services.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If
you are under the age of 18, please do not submit any Personal Information through the
Website and Services. If you have reason to believe that a child under the age of 18 has
provided Personal Information to us through the Website and Services, please contact us to
request that we delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to
help enforce this Policy by instructing their children never to provide Personal Information
through the Website and Services without their permission. We also ask that all parents and
legal guardians overseeing the care of children take the necessary precautions to ensure that
their children are instructed to never give out Personal Information when online without their
permission.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you
do not want to have your online activity tracked. Tracking is not the same as using or
collecting information in connection with a website. For these purposes, tracking refers to
collecting personally identifiable information from users who use or visit a website or online
service as they move across different websites over time. How browsers communicate the
Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set
up to interpret or respond to Do Not Track signals communicated by your browser. Even so,
as described in more detail throughout this Policy, we limit our use and collection of your
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Personal Information. For a description of Do Not Track protocols for browsers and mobile
devices or to learn more about the choices available to you, visit internetcookies.com
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled
by us. Please be aware that we are not responsible for the privacy practices of such other
resources or third parties. We encourage you to be aware when you leave the Website and
Services and to read the privacy statements of each and every resource that may collect
Personal Information.
Information security
We secure information you provide on computer servers in a controlled, secure environment,
protected from unauthorized access, use, or disclosure. We maintain reasonable
administrative, technical, and physical safeguards in an effort to protect against unauthorized
access, use, modification, and disclosure of Personal Information in our control and custody.
However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (a)
there are security and privacy limitations of the Internet which are beyond our control; (b) the
security, integrity, and privacy of any and all information and data exchanged between you
and the Website and Services cannot be guaranteed; and (c) any such information and data
may be viewed or tampered with in transit by a third party, despite best efforts.
Data breach
In the event we become aware that the security of the Website and Services has been
compromised or Users’ Personal Information has been disclosed to unrelated third parties as
a result of external activity, including, but not limited to, security attacks or fraud, we reserve
the right to take reasonably appropriate measures, including, but not limited to, investigation
and reporting, as well as notification to and cooperation with law enforcement authorities.
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In the event of a data breach, we will make reasonable efforts to notify affected individuals if
we believe that there is a reasonable risk of harm to the User as a result of the breach or if
notice is otherwise required by law. When we do, we will get in touch with you over the phone.
In jurisdictions where required, we may also report the breach to relevant authorities in
accordance with applicable data protection regulations.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at
any time at our discretion. When we do, we will post a notification on the main page of the
Website. We may also provide notice to you in other ways at our discretion, such as through
the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the
revised Policy unless otherwise specified. Your continued use of the Website and Services
after the effective date of the revised Policy (or such other act specified at that time) will
constitute your consent to those changes. However, we will not, without your consent, use
your Personal Information in a manner materially different than what was stated at the time
your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By
accessing and using the Website and Services and submitting your information you agree to
be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not
authorized to access or use the Website and Services. This policy has been created with the
help of the privacy policy generator.
Contacting us
If you have any questions, concerns, or complaints regarding this Policy, the information we
hold about you, or if you wish to exercise your rights, we encourage you to contact us using
the details below:
admin@doraclinic.sa
We will attempt to resolve complaints and disputes and make every reasonable effort to
honor your wish to exercise your rights as quickly as possible and in any event, within the
timescales provided by applicable data protection laws.
If you believe your concerns have not been adequately addressed, you may escalate the
matter to the appropriate data protection authority in your region, in accordance with
applicable privacy laws